PRIVACY POLICY

Effective Date: 11 August 2026
Last Updated: 11 August 2026

Suhi Customs (“Suhi Customs”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit or interact with our website, suhicustoms.co.za (the “Website”), contact us, submit an enquiry, or otherwise interact with our services.

This Privacy Policy is intended to comply with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Information We Collect

Depending on how you interact with our Website, we may collect the following information:

• Full name

• Email address

• Telephone or mobile number

• Business or company name

• Information provided in an enquiry or contact form

• Information relating to your requested products or services

• Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit the Website, such as:

• IP address

• Browser type and device information

• Pages visited

• Approximate location

• Date and time of your visit

• Website usage and interaction information

This information may be collected through cookies, analytics tools and similar technologies.

2. How We Collect Your Information

We may collect personal information when you:

• Submit a contact or enquiry form;

• Contact us by email, telephone or other communication channels;

• Request information about our products or services;

• Interact with our Website;

• Subscribe to communications, where applicable; or

• Otherwise voluntarily provide information to us.

We will only collect information that is reasonably necessary for a legitimate business purpose.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and requests;

• Provide information about our products and services;

• Communicate with you regarding your enquiry;

• Provide and improve our services;

• Process and manage business transactions;

• Maintain and improve the Website;

• Understand how visitors use our Website;

• Prevent fraud, misuse or security incidents;

• Comply with applicable legal and regulatory obligations; and

• Send marketing communications where permitted by law and, where required, with your consent.

We will not use your personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted or required by applicable law.

4. Legal Basis for Processing

We process personal information where:

• You have provided consent;

• Processing is necessary to take steps at your request or to perform a contract;

• Processing is necessary to comply with a legal obligation;

• Processing is necessary to protect a legitimate interest; or

• Processing is otherwise permitted by applicable law.

Where we rely on consent, you may withdraw your consent at any time, subject to any legal or contractual limitations.

5. Sharing Your Information

We may share personal information with trusted third-party service providers where reasonably necessary to operate our business or Website.

These parties may include providers responsible for:

• Website hosting;

• Website analytics;

• Email and communication services;

• Website forms;

• Payment processing, where applicable;

• IT and technical support; and

• Professional, legal or accounting services.

Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately and securely.

We may also disclose information where required to do so by law, regulation, court order or lawful governmental request.

We do not sell your personal information to third parties.

6. Cookies

The Website may use cookies and similar technologies to improve functionality, understand Website usage and provide a better user experience.

Cookies are small text files stored on your device when you visit a website.

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website.

Where third-party analytics or other services use cookies, their own privacy policies may also apply.

7. Third-Party Websites

The Website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

8. Direct Marketing

Where permitted by applicable law, we may use your contact information to communicate with you about our services, offers or other relevant business information.

Where your consent is required, we will obtain it before sending direct marketing communications.

You may opt out of marketing communications at any time by contacting us or using the unsubscribe option provided in the relevant communication.

9. Retention of Personal Information

We will retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, resolve disputes, maintain business records, comply with legal obligations, or otherwise as permitted by law.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.

10. Security of Your Information

We take reasonable technical and organisational measures to protect personal information against:

• Loss;

• Misuse;

• Unauthorised access;

• Unauthorised disclosure;

• Alteration; and

• Destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you;

• Request correction or updating of inaccurate or incomplete information;

• Request deletion of personal information where legally permissible;

• Object to certain processing of your personal information;

• Withdraw consent where processing is based on consent; and

• Lodge a complaint regarding the processing of your personal information.

To exercise any of these rights, please contact us using the details provided below.

12. Children

Our Website is not intended to knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate steps.

13. International Transfers

Some third-party service providers used by the Website or our business may process information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer and processing comply with applicable privacy laws.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, services, technology or applicable laws.

The updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us

If you have any questions about this Privacy Policy, would like to exercise your privacy rights, or have a concern about how your personal information is being handled, please contact us:

Suhi Customs
Website: suhicustoms.co.za
Email: suhi.b.customs19@gmail.com
Telephone:** **+27 71 132 7727

Information Officer

**Information Officer:**Suhail Borez 
Email: suhailborez@gmail.com

You may contact the Information Officer regarding questions or concerns relating to the processing of your personal information.

16. Complaints

If you believe that your personal information has been processed in a manner that does not comply with applicable South African privacy legislation, you may first contact us so that we can investigate and address your concern.

You may also have the right to lodge a complaint with the relevant South African information protection authority.

By using this Website, you acknowledge that you have read and understood this Privacy Policy.